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Accessibility statement for

About this website

This website is run by the North East Wales Marketing Areas Partnership. We want as many people as possible to be able to use this website. For example, this means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

We have also made our website text as simple as possible to understand, and used consistent layouts to avoid complexity.

AbilityNet has advice on making your device easier to use if you have a disability
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How accessible this website is

We know some parts of this website are not fully accessible.

  • Content and functionality provided by third party suppliers are not fully accessible.
  • Some of our online forms are not fully accessible.
  • Most older PDF documents are not fully accessible to assistive technology.
  • Interactive maps are difficult to navigate using a keyboard only
  • Interactive maps do not include sufficient button labelling or colour contrast

Feedback and Contact Information

If you need information on this website in a different format like accessible PDF, large print, or easy read, please contact us:


Call: 01824 706223

Or visit / write:
Denbighshire County Council
PO Box 62
LL15 9AZ

If you need directions, please call or email us.

We will consider your request and get back to you within 10 days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or have suggestions for how we can improve the accessibility on this website, please contact Denbighshire Tourism Team on 01824 706223.

If you are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service (EASS). (

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility guidelines:

  • Some images do not have a text alternative. We plan to add text alternatives to all our images by 1st January 2021. When we publish new content we will make sure all our images meet accessibility standards.
  • Some areas of colour contrast do not meet accessibility requirements. We plan to adjust colour contrasts to meet accessibility standards by 1st January 2021.

Disproportionate burden:

  • Some of our older PDFs and Word documents do not meet accessibility standards. When considering whether we can provide the information in an accessible format, we will assess:
    • how much the work would cost and the impact that carrying out the work would have on us
    • how much users with a disability would benefit from us carrying out the work
  • Some third party software does not meet accessibility standards. We plan to implement accessibility updates as soon as they are available from the developer.

What we are doing to improve accessibility

This website is currently undergoing accessibility improvements, and an updated Accessibility Statement will be published in January 2021.

Preparation of this accessibility statement

This statement was prepared on 22nd April 2022. It was last reviewed on 21st May 2022.

This website was last tested on 21st May 2022. The test was carried out by Artychoke.

We used this approach to decide on a sample of pages to test: A cross-section of page types, with a high level of traffic on the website.